Home → Features → Reminders and recalls
Appointment reminder software with one-tap confirm or cancel
Send reminders by email, text or WhatsApp and let patients answer with a single tap. Cancellations free the slot immediately and the waitlist goes out before the hour is lost.
Three channels, one reply the patient can actually give
A reminder that ends in a question mark is useless if answering takes effort. Every message carries a confirm and a cancel link.
- Email, SMS and WhatsApp reminders from the same appointment
- Confirm or cancel in one tap, no login required
- Timing set per service, so procedures warn earlier than check-ups
- Message language follows the patient record
- Status shown on the calendar: sent, confirmed, cancelled
- Video visit links included in reminders for remote appointments
A cancelled slot refilled the same morning
The value is not in the reminder. It is in what happens twenty seconds after someone cancels.
- Cancellation list of patients who asked for an earlier date
- Freed slots offered to the waitlist automatically
- Recalls for patients due back after six or twelve months
- Repeat appointment series reminded as a block
- Group session reminders sent to every participant
- No-show history visible on the patient record
TCPA consent captured where it belongs
Under the TCPA you need prior express consent before texting a patient's mobile, and every message must offer an opt-out. Put the checkbox on your intake form and keep the record.
- Consent checkbox added to the pre-visit intake form
- Consent stored on the patient record with a timestamp
- STOP keyword honored as an opt-out on SMS
- Opt-out state respected across every future campaign
- Separate consent per channel where your counsel requires it
- Audit log showing when consent was given or withdrawn
Follow-up that keeps working after the visit
The same engine handles the messages that bring patients back rather than just the ones that get them through the door.
- Event-based remarketing triggered by visit type or treatment
- Satisfaction surveys sent automatically after discharge
- Segments built from CRM tags and appointment history
- Campaign results measured against booked appointments
- Statistics on confirmation, cancellation and attendance rates
- CSV export of message and response data
Consent is your obligation, not ours
DrinCloud gives you the checkbox, the timestamp and the STOP handling. It does not give you legal cover for texting a list you bought or a patient who never opted in. TCPA damages run per message, so treat the intake form as part of your compliance file.
Questions we get asked
Do reminders cost extra per message?
Email is included. SMS and WhatsApp volumes depend on your plan, so confirm the allowance before launch.
What happens when a patient replies STOP?
The number is marked opted out and stops receiving SMS, including campaigns, until the patient opts back in.
Can I choose when the reminder goes out?
Yes. Timing is configured by service and appointment type, for example 48 hours ahead for surgery and 24 hours for a routine visit.
Does WhatsApp count as a compliant channel?
It carries the same consent expectations as SMS. Capture the opt-in on the intake form and record which channel the patient agreed to.
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