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SupportReal people, three languages, same business day
Support is included on every plan, from the smallest one. No tiers, no priority upsell to get an answer, and no chatbot loop before you reach a person.
info@drincloud.com
Answered the same business day, in English, Spanish or Portuguese.
+1 561 403 4574
Best for a quick question during clinic hours.
Help inside the app
The built-in AI assistant answers how-to questions in your own language, right where you are working.
Support questions
How fast do you answer?
Email is answered the same business day in English, Spanish and Portuguese. WhatsApp is usually quicker for a short question.
Is support included?
Yes, on every plan, including the $49 one. Onboarding, training webinars and day-to-day questions are not billed separately.
Can you go into my account and fix something?
We do not open your patient data to change records on your behalf. If something is genuinely broken, our engineers investigate; recovering data deleted by mistake is a quoted service.
What if I need a feature that does not exist?
Tell us. Some things get built, some do not, and custom development is quoted separately. What we will not do is promise a date to close a sale.
Have a question before you sign up?
Ask it now. The questions people regret are the ones they never sent.